1. Refund Eligibility:

Gullyplay offers refunds for certain circumstances. To be eligible for a refund, the following conditions must be met:

• The refund request must be made within a specified period from the date of purchase or transaction.
• The refund request must be submitted through the designated refund process outlined by Gullyplay.
• The refund request must meet the specific refund criteria defined below.

2. Refund Criteria:

Gullyplay provides refunds based on the following criteria:

• Technical Issues: If you experience technical difficulties or issues that prevent you from accessing or using Gullyplay’s gaming services as intended, you may be eligible for a refund. The request will be assessed on a case-by-case basis.
• Unauthorized Transactions: If unauthorized transactions occur on your account, resulting in unintended charges, you may be eligible for a refund. You must report such transactions promptly to Gullyplay’s customer support for investigation and resolution.
• Promotional Offers: Refunds for promotional offers or discounts will be subject to the specific terms and conditions of the promotion. Any refund requests must adhere to those terms and conditions.

3. Non-Refundable Items:

Certain items or services may be non-refundable. These may include, but are not limited to:

• In-game virtual currency, items, or assets purchased within Gullyplay’s gaming services.
• Premium subscriptions or memberships.
• Purchases made through third-party platforms or payment processors.

Please review the specific terms and conditions related to these items or services before making a purchase.

4. Refund Process:

If you believe you are eligible for a refund based on the criteria outlined above, follow the steps below:

1. Contact Gullyplay’s customer support within the designated refund request period.
2. Provide all necessary details and information to support your refund request.
3. Wait for Gullyplay’s customer support team to review and process your refund request.
4. If approved, the refund will be issued through the original payment method or an alternative method determined by Gullyplay.

5. Contact Us:

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at [info@gullyplay.in].